Shipping policy

Last updated: 19 August 2026

Thank you for shopping with Deltasweep. Orders are prepared and dispatched by our fulfilment partner, so the times below cover both order preparation and transport through to delivery by your local carrier. Please read this page before ordering, so you know exactly when to expect your parcel.

1. Order processing

Orders are prepared within the following times, counted in business days (Monday to Friday, excluding public holidays), starting from payment confirmation:

  • In-stock items: 1–3 business days
  • Made-to-order or pre-order items: 5–15 business days, where stated on the product page

You will receive a dispatch confirmation email as soon as your order leaves the warehouse.

2. Estimated delivery times

Delivery time runs from the date of dispatch, not from the date of purchase. Add the processing time above to get the total.

  • Italy and the rest of Europe: 10–20 business days
  • United Kingdom, Switzerland: 10–20 business days
  • North America (USA, Canada): 10–20 business days
  • Australia and New Zealand: 10–20 business days
  • Southeast Asia and East Asia: 5–10 business days
  • South America, Middle East, Africa: 20–40 business days

For an order to Italy or the EU, expect roughly 2 to 4 weeks in total from the moment you order.

These are estimates, not guarantees. Delays can occur because of customs inspection, local public holidays, weather, industrial action or other events outside our control. Deliveries to islands, remote areas and some postcodes may take longer.

3. Shipping costs

Shipping is calculated and shown in your cart and at checkout, before you confirm and pay. Current rates:

  • Italy: €7.00 — free on orders of €55.00 or more
  • European Union: €14.99
  • Rest of world: €19.99

Some bulky items may carry a surcharge based on volumetric weight. Where this applies it is shown on the product page and at checkout. We do not deliver to PO Boxes, or to countries and territories our carriers do not serve.

4. Duties and import taxes

For deliveries within the European Union, any applicable duties and import taxes are settled by us and are already included in the price you pay — you will not be asked for additional money on delivery.

For deliveries outside the EU, any customs duties, import taxes or handling charges applied by the destination country are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

5. Tracking

Once your order is dispatched you will receive an email with a tracking number and a link to follow it. Tracking updates can be intermittent while a parcel is in transit or awaiting customs clearance — a quiet period of several days is normal and does not mean the parcel is lost.

6. If your order does not arrive

If your order has not arrived within the estimated window:

  1. Check the status using your tracking number.
  2. Check whether the parcel is waiting at a local collection point. This is common where an address was incomplete, nobody was in, or a delivery attempt failed.
  3. Email us at deltasweep.store@gmail.com with your order number and delivery address.

We will open an investigation with the carrier. If the parcel is confirmed lost, you are entitled to a full refund or a free replacement, at your choice, at no cost to you. This is in addition to your statutory rights.

7. Incorrect addresses and failed delivery

Please make sure your delivery address is complete and correct before confirming your order. If a parcel is returned to sender because the address was wrong, the recipient was absent, delivery was refused, or the parcel was not collected within the carrier's deadline, we may charge the cost of return and of any second dispatch. Contact us as soon as you spot a mistake — if the order has not yet been dispatched we can usually correct it free of charge.

8. Contact

For any question about shipping or delivery: deltasweep.store@gmail.com. We aim to reply within 1 business day.

Nothing in this policy limits your statutory rights as a consumer under Italian Legislative Decree 206/2005 (Codice del Consumo) or EU Directive 2011/83/EU. See our Refund Policy for your right of withdrawal and the two-year legal guarantee of conformity.