Refund policy

Last updated: 19 August 2026

This page explains your right to change your mind, your legal guarantee, and what to do if something arrives damaged, wrong or incomplete. Nothing here limits your statutory rights under Italian Legislative Decree 206/2005 (Codice del Consumo) or EU Directive 2011/83/EU.

1. Right of withdrawal — 14 days, no reason needed

If you are a consumer resident in the EEA or the UK, you have the right to withdraw from your purchase within 14 days of the day on which you, or a third party nominated by you, take physical possession of the goods. You do not have to give a reason.

To exercise this right, send us a clear statement before the 14 days expire, including:

  • Your order number
  • The date you received the goods
  • A statement that you wish to withdraw
  • Your name, address and contact details

Send it to deltasweep.store@gmail.com. We will acknowledge your request and confirm the return address in writing before you send anything back — please do not return goods to the sender address on the parcel, as that warehouse cannot process customer returns.

What happens next:

  • Once we confirm, you have 14 days to send the goods back, using a carrier of your choice.
  • You pay the cost of return shipping, unless the item is faulty, incorrect, damaged, or not as described — in those cases we cover it.
  • Goods must be returned complete and in a condition that reflects no more handling than you would have been allowed in a shop. We may reduce your refund to reflect any diminished value caused by unnecessary handling.
  • In some cases, particularly for lower-value items, we may confirm your refund without asking you to return the goods at all. If so, we will tell you in writing.
  • We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. We may withhold the refund until one of those two things happens.
  • Refunds are issued to the original payment method, in the original currency. We refund the price you paid plus the standard outbound delivery cost. If you chose a more expensive delivery option than our standard one, we refund the standard rate.

Exceptions: Under Article 59 of the Codice del Consumo, the right of withdrawal does not apply to goods made to your specification or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons once opened. Where an exception applies to a product, it is stated on that product's page.

2. Our 30-day satisfaction guarantee

In addition to the statutory 14 days above, and entirely voluntarily, we extend the window to 30 days from delivery. If the product has not cut your cleaning time and you want your money back, tell us within 30 days and we will refund you on the same terms set out in section 1.

This is a commercial promise we choose to make. It sits on top of your legal rights and does not replace or reduce them: your 14-day statutory right of withdrawal and your two-year legal guarantee of conformity apply in full regardless.

3. Legal guarantee of conformity — 2 years

Every product we sell is covered by the legal guarantee of conformity for two years from delivery, under Articles 128–135 of the Codice del Consumo. This is separate from, and additional to, the 14-day right of withdrawal above.

A product is not conforming if it is faulty, does not work, differs from its description, arrived damaged, or is missing parts. In that case you may choose, free of charge:

  • Repair, or
  • Replacement with an identical or equivalent product, or
  • A proportionate price reduction, or
  • Cancellation of the contract with a full refund

For the first 12 months after delivery, any defect is presumed to have existed at the time of delivery unless we can prove otherwise. For the remaining 12 months, you may be asked to show that the defect was present from the start.

How to report a fault — email deltasweep.store@gmail.com with:

  • Your order number
  • The product name
  • A description of the problem
  • At least three clear photographs of the fault, and a short video where the problem is easier to show than to describe

Where a fault is confirmed, we arrange and pay for collection, repair, replacement or refund. You are never charged for a non-conforming product.

4. Damaged, incorrect or incomplete deliveries

We recommend checking your parcel on arrival. If it is visibly damaged from the outside, either refuse the delivery or accept it with a written reservation, then contact us straight away.

If you discover damage, the wrong product, or missing parts after opening, report it within 7 days of delivery to deltasweep.store@gmail.com, attaching photographs of the parcel, the contents and the shipping label. Reporting quickly helps us resolve it faster, but it does not affect your two-year legal guarantee under section 3.

In these cases you may choose a free replacement or a full refund, including the original delivery cost. You are not charged return shipping.

5. Orders not received

If tracking shows your order was never delivered, see section 6 of our Shipping Policy. Where a parcel is confirmed lost you receive a full refund or free replacement, at your choice.

6. Refund timing

  • Credit or debit card: 3–10 business days
  • PayPal: 3–7 business days
  • Other wallets and methods: up to 14 business days

The exact timing depends on your bank or payment provider, not on us. Refunds are made in the currency of purchase; any currency conversion difference applied by your bank is outside our control.

7. Cancelling before dispatch

If you change your mind before your order has been dispatched, email us as soon as possible. If we can stop the order in time, we cancel it and refund you in full, with no return needed.

8. Complaints and dispute resolution

If you are unhappy with how we have handled a return, refund or fault, write to deltasweep.store@gmail.com and we will respond within 5 business days. If we cannot resolve matters between us, you are entitled to refer the dispute to an alternative dispute resolution (ADR) body, or to a consumer association in your country of residence. This does not affect your right to bring proceedings before the courts of your place of residence.

9. Contact

Deltasweep
Email: deltasweep.store@gmail.com
We aim to reply within 1 business day.