Contact information
Last updated: 19 August 2026
How to reach us
The fastest way to reach Deltasweep is by email:
We read every message ourselves and aim to reply within 1 business day (Monday to Friday). Messages sent at weekends or on public holidays are answered on the next working day.
What to include
To help us resolve things in one reply rather than three, please include:
- Your order number (it starts with # and is in your confirmation email)
- The email address you used to order
- For a fault or damage: a short description plus at least three clear photographs, and a video if the problem is easier to show than to describe
What to contact us about
- Where is my order? — check your tracking link first, then see our Shipping Policy. If the estimated window has passed, email us and we will open an investigation with the carrier.
- Returns, refunds and cancellations — see our Refund Policy, then email us to start the process. Please do not send anything back before we confirm the return address in writing.
- A faulty, damaged, wrong or incomplete order — email us with photographs and we will arrange a replacement or refund at no cost to you.
- Changing an order or an address — email us as soon as possible. If your order has not yet been dispatched we can usually correct it free of charge.
- Anything else — product questions, wholesale enquiries, press, or a complaint about how we have handled something.
Complaints
If you are unhappy with how we have handled a matter, say so directly in your email and we will respond within 5 business days. If we cannot resolve it between us, you may refer the dispute to an alternative dispute resolution (ADR) body or a consumer association in your country of residence.
Please note
We do not currently offer telephone support — everything is handled by email so there is a written record for both of us. We will never ask you for your full card details, passwords, or payment by bank transfer outside our checkout. If you receive a message claiming to be from Deltasweep asking for any of those, it is not from us; please forward it to deltasweep.store@gmail.com.